Legal Document

Privacy Policy

How we collect, use, and protect your personal information

Last updated: October 3, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

  • Name and contact information (email address, phone number)
  • Company information and job title
  • Project requirements and specifications
  • Payment information (processed securely through third-party providers)

Technical Information

  • IP address and browser information
  • Device information and operating system
  • Usage patterns and interaction data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or asset sale
  • With trusted third-party service providers who assist in our operations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Incident response and breach notification procedures

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services.

Types of Cookies

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our website
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information during international transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@upvave.com

Address: 123 Innovation Drive, San Francisco, CA 94105

Phone: +1 (555) 123-4567